Deleting your data

You can ask us at any time to delete your Emerald Bienes y Raíces account and the data linked to it. It is your right under Colombia's personal data protection law (Ley 1581 de 2012).

What we store about your account

• Your name, email and profile picture, as provided by Google or Facebook when you sign in.
• The properties you save as favorites and your saved searches.
• The contact or visit requests you send us.

How to request deletion

• From your account: go to Profile and choose “Delete my account”. This option will be available very soon.
• On WhatsApp: message us at +57 301 862 3214 from your phone and tell us the email you signed in with.
• By email: info@emeraldbyr.com, with the subject “Delete my data”.

What happens next

We delete your account and its data and confirm it through the same channel you used to contact us. If a legal obligation requires us to keep any data, we will explain it in that reply.

If you signed in with Facebook

You can also remove Emerald's access to your account from Facebook: Settings & privacy → Settings → Apps and websites → Emerald Bienes y Raíces → Remove.

More details in our privacy policy.